CUSTOMER SERVICE

• COMPLIMENT?
• COMPLAINT?
• CONCERN?
• COMMENT?

Communicate to Us!

We want to hear what you have to say. Your input not only helps us, the Sacramento Fire Department, it helps YOU, the community, as well.

The Sacramento Fire Department has a Commitment to Excellence in enhancing and protecting Life, Property, and the Environment.

Your feedback helps us in our Commitment to Excellence. Your voice allows us to better serve and enrich our communities’ needs when we touch your lives.

The Sacramento Fire Department has developed the Professional Standards and Accountability (P.S.A) Unit to address our Customer Service needs. The P.S.A. Unit is a central receiving point for all communications regarding the Sacramento Fire Department’s delivery of Customer Service.

The P.S.A. Unit will make every attempt to ensure your communication gets to the division or unit that can take action. If it is warranted, the P.S.A. Unit will handle any necessary investigation regarding inappropriate behavior or misconduct of our employees. If your comments or concerns address a need to change a particular way in which we provide service to our community, the P.S.A. has oversight in writing and implementing the appropriate policies or procedures.

We would also like your feedback on our services that are satisfactory. If you see our employees going out of their way to assist you or others while providing excellent customer service, we want to know! These types of comments allow the Sacramento Fire Department to reinforce what the public appreciates about the service we are providing. The P.S.A. Unit will ensure the commendation or compliment goes to the employees’ supervisor for acknowledgement.

How to Communicate to Us:

The first step is to call, write, or come in person to:

Sacramento Fire Department
Professional Standards & Accountability
5770 Freeport Blvd., Suite 200
Sacramento, California 95822
Phone: (916) 808-0777
Monday – Friday: 8:00 a.m. – 5:00 p.m.

You may come in person to address your concern or call during regular business hours. The Professional Standards & Accountability Office will contact you within (7) working days from receiving your communication.

Anonymous correspondence should be sent to the above address. The more information you give us, the more thorough our response will be to your communication.

To file a complaint via the Internet, complete this form:
Citizen Communication Form (PDF 125k)